Continued: Internet of Things
Most IoT systems come with small devices that attach to equipment or computers and create an uninterrupted network—giving operators real-time data wherever they are. But besides practical uses like figuring out when your bar is running out of a best-selling IPA or alerting
using their name and date of birth, UKnoMi’s technology captures their license plate and knows when they come back again, what their taste preferences are, and if they are eligible for a reward in the loyalty program.
a manager when the fridge is broken, IoT can also improve customer service interactions. Although most of the drive-thru technology at the NRA Show in 2023 focused on voice AI, restaurant technology startup UKnoMi saw the value in using IoT technology to bring better customer service to the drive-thru lane. As the name implies, UKnoMi is a customer
“We use a number of Bluetooth devices [to connect to the IoT system] and let you know, for example exactly where a customer is in the queue, because accuracy is very important,” Johann Van Der Westhuizen, cofounder of UKnoMi said. “You need to know exactly which car is in the queue otherwise [the loyalty aspect] won’t work.”
“IoT is the fuel that will bring us into a more efficient future.” Michael Garrity, Brewlogicx
Although Internet of Things might have a confusing name, the technology is simple: use cloud and/or Bluetooth technology to connect every aspect of your kitchen or drive-thru lane (or more) and improve the capabilities and efficiency of an entire restaurant operation.
experience platform that uses systems learning technology and IoT to help drive-thru employees recognize and reward regular customers in the drive- thru lane. The visual AI can capture a customer’s digital fingerprint. After a new customer signs up at the register
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